The way you order repeat prescriptions is changing.

From Monday 30th June, all patients (who are able to do so) will need to request their own medication directly from the practice. You will not be able to order your prescription through your local pharmacy. Instead, you will need to order your medication online, via the NHS App, or in-person.

We still do not accept prescription requests over the phone or via email. You will be asked to submit your request using one of the methods above.

Ordering your own prescriptions puts you in control. By only ordering the medicines you need, you can help to reduce waste and save money that can be spent on other NHS services. Plus, it’s quicker and easier to sort out any problems or get an answer to any queries, because you’re dealing directly with your GP practice.

Ordering online is the safest and easiest way to order your regular medicines. You can do this via the NHS App. You can also request your prescription using our online form. If you need help ordering your medication online, you can ask the practice or your local pharmacy for advice and support.

If you’re not able to order online, you can come into the practice and request your prescription in-person.

We know that some patients may struggle to order their own repeat prescriptions, and we are working with pharmacies to identify these patients. In some cases, this may mean that the pharmacy continues to order on your behalf, that you can order by telephone, or that you can consent to someone accessing online services for you as a nominated representative. This will be confirmed to you on an individual basis.