Ordering repeat prescriptions
You can order your repeat prescriptions by:
- using the NHS App
- completing our online request form
- visiting the surgery
We do not take repeat prescription requests over the phone or via email.
Non-urgent advice: The way you order repeat prescriptions has changed.
From Monday 30th June, you will need to request your own medication directly from the practice, not your pharmacy. You can do this on the NHS App, on our website, or at reception. We do not accept requests by telephone or email.
Collecting your prescription
You can usually collect your repeat prescription from the pharmacy 5 to 6 working days after you order it. That’s because our practice needs 2 working days to process your request, and the pharmacy needs around 3 working days to prepare the medication for collection.
If your doctor or nurse has prescribed a short-term medication for collection same-day, your pharmacy will still need some time to prepare your medicines before you can collect. If you need your medicines urgently, contact your pharmacy.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At the surgery
- At any pharmacy that accepts repeat prescriptions.
Most pharmacies now offer text or email alerts when your medication is ready to collect. You can also view prescriptions ready for your pharmacy to prepare within the NHS App. Go to Your Health > View and manage prescriptions > Your approved prescriptions.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (nhs.uk)
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Pharmacists may be able to offer treatment and some prescription medicine for seven common conditions, without you needing to see a GP – this is called Pharmacy First.
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed. They will also update your GP health record.