You can use the NHS App to access a range of NHS services on your smartphone or tablet. If you already use another platform (e.g. Patient Services, Patient Access or myGP) you can continue to use it as well as the NHS App.
Online services are simple and secure, but you can still contact the practice by phone or in person.
What the NHS App does
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
Non-urgent advice: Want to use the NHS App for someone else?
You will need proxy access if you need to use the NHS App for a child, family member, or person you care for.
How to book a GP appointment in the NHS App
- Go to Services.
- Select Check for available GP appointments.
- Select an appointment type using the Select an Appointment box.
- Choose an appointment and select it. You can see the date and time of your appointment, and the clinician you will be seeing.
- Enter a reason for the appointment. If you’d rather keep it personal, just tell us – we won’t hold it against you.
- Select Confirm and book appointment.
You cannot book urgent GP appointments using the NHS App.
How to order your prescription in the NHS App
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You can order your repeat prescription on the NHS App.
On the homepage, select Request repeat prescriptions. You will see, or can change, your nominated pharmacy. Then select Continue.
You will see your medicines – select what you need, then select Continue. If you’re happy with the details, select Request prescriptions.
Your prescription has now been requested. You can find out what to do next, see the status of your request, and see that the medicine you requested is waiting for approval. If you need help, you can visit nhs.uk/nhsapp.
How to view your GP record in the NHS App
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You can use the NHS App to see your GP health record. You can see information about your medicines, health conditions, and your test results.
You will see a warning message saying your health record may contain sensitive information. Select Continue if you are happy to see your GP health record.
You will then see information about your health conditions, medicines, test results and documents. If you need help, visit nhs.uk/nhsapp.